Consumer Protection

Unfair clause detection in terms of service across multiple languages
With good machine translation, an English unfair-clause detector for Terms of Service matches detectors trained on new German, Italian, and Polish corpora.
Andrea Galassi, Francesca Lagioia, Agnieszka Jabłonowska, Marco Lippi
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Unfair clause detection in terms of service across multiple languages
Explaining Potentially Unfair Clauses to the Consumer with the CLAUDETTE tool
CLAUDETTE now tells consumers why a Terms of Service clause may be unfair, by linking each flagged clause to legal rationales written by experts.
Rūta Liepiņa, Federico Ruggeri, Francesca Lagioia, Marco Lippi, Kasper Drazewski, Paolo Torroni
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Consumer protection requires artificial intelligence
Technology companies have quickly become powerful with their access to large amounts of data and machine learning technologies, but …
Marco Lippi, Giuseppe Contissa, Francesca Lagioia, Hans-Wolfgang Micklitz, Przemysław Pałka, Giovanni Sartor, Paolo Torroni
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CLAUDETTE: an automated detector of potentially unfair clauses in online terms of service
CLAUDETTE uses machine learning to detect potentially unfair clauses in online terms of service, and could serve lawyers and consumers alike.
Marco Lippi, Przemysław Pałka, Giuseppe Contissa, Francesca Lagioia, Hans-Wolfgang Micklitz, Giovanni Sartor, Paolo Torroni
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Towards Consumer-Empowering Artificial Intelligence
Businesses use AI and big data to profile consumers; this paper argues that AI and Law should also build AI tools that defend consumers.
Giuseppe Contissa, Francesca Lagioia, Marco Lippi, Hans-Wolfgang Micklitz, Przemysław Pałka, Giovanni Sartor, Paolo Torroni
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